Access Group Federal student loans are serviced by Sloan Servicing a division of Nelnet. You can look up the status of your Access Group Federal student loan by creating an electronic login through Sloan Servicing’s website SloanServicing.com. You can also contact Sloan Servicing by one of the following methods:
| Phone Number | 833-597-5626 |
| Payment Address | Accounts starting with D: Sloan Servicing PO Box 2970 Omaha, NE 68103-2970 Accounts starting with J: Sloan Servicing P.O. Box 2877 Omaha, NE 68103-2877 |
| Correspondence Address | Sloan Servicing P.O. Box 87090 Lincoln, NE 68501-7090 |
| Correspondence Email Address | WrittenRequest@SloanServicing.com |
Private Access Group student loans are serviced by Firstmark Services, a Division of Nelnet ("Firstmark").
You can look up the status of your private Access Group student loan by creating an electronic login through Firstmark's website. You can also contact Firstmark by one of the following methods:
| Phone Number | 1-844-213-1490 |
| Payment Address | Firstmark Services PO Box 2977 Omaha, NE 68103-2977 |
| Correspondence Address | Firstmark Services PO Box 82522 Lincoln, NE 68501-2522 |
| Correspondence Email Address | Customer.Service@FirstmarkServices.com |
Below is a list of several private loan types serviced by Firstmark Services. (Note: Even if you do not see your specific loan type listed, you may still have a private loan that is serviced by Firstmark.)
| Business Access® | Comprehensive Access® | Dental Access® | Graduate Access® | Health Access® |
| Law Access® | Medical Access® | Optimum Access® | Sponsored Access® |
Where can I access a list of my federal student loans
Visit StudentAid.gov for a list of all your federal student loans.
Once you log in, you will have access to the following loan details:
- Loan type
- Current loan status
- Outstanding principal
- Outstanding interest
- Interest rate
- Servicer
If you have non-federal loans, check your credit report at AnnualCreditReport.com or ask your financial aid office to identify those loans.
When will repayment begin on my federal student loans?
A grace period is a period of time where you are not yet required to make loan payments, varying based on loan type and whether you have already used your grace period for loans from prior programs. New loans will typically enter repayment after a six-month grace period.
How many repayment plan options are there?
You have two main repayment plan options for repaying federal Direct Loans – Standard and income-driven repayment.
On Standard Repayment plans, your monthly payment is fixed, and is based on your total debt, the interest rate on your loans, and the length of the repayment term.
On income-driven repayment (IDR) plans, your monthly payment is based on your adjust gross income (AGI). Examples of IDR plans include: Income-Contingent Repayment (ICR), Income-Based Repayment (IBR), Pay As You Earn (PAYE), and Repayment Assistance Plan (RAP).
For more information about these plans, download the Federal Loan Repayment Plans at a Glance.
To learn more and apply for an IDR plan, visit StudentAid.gov/IDR.
How do I qualify for Public Service Loan Forgiveness? Where do I apply?
The Public Service Loan Forgiveness (PSLF) program forgives the remaining balance of a borrower’s federal Direct Loans after the borrower makes 120 on-time qualifying payments on an eligible repayment plan, while employed full-time by public service employers.
You can track your progress toward forgiveness by submitting a PSLF Form at StudentAid.gov/PSLF. To track your payments over time, submit this form annually (and when switching employers).
For more support and guidance on navigating financial aid offer letters, student loans, and repayment, attend a free webinar with experts from AccessLex Institute and set up free financial coaching calls with Accredited Financial Counselors(AFC®) from AccessLex.